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Employee Rewards & BenefitsCustomer Stories

My Staff Shop

Helping My Staff Shop deliver reliable, relevant employee rewards at scale through one seamless connection to Tillo.

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About My Staff Shop

Making employee benefits matter every day

My Staff Shop is an employee-owned benefits provider helping organisations support and engage their people. Its customisable and affordable benefits give employees access to relevant everyday savings that can make a meaningful difference to their financial wellbeing, while delivering tangible value for employers.

Challenge:
Gift card processing errors and unreliable API performance were creating additional work and disrupting the experience during critical peak periods.
Solution:
My Staff Shop consolidated its gift card providers through one reliable integration with Tillo’s API and access to more than 4,000 brands.
Result:
Processing issues disappeared, peak-period delivery became seamless and My Staff Shop achieved its best Q4 to date.
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Building reliability into every reward

As My Staff Shop’s offering grew, limitations within its existing gift card setup began placing pressure on its small operations team. Failed API calls and processing errors, particularly overnight, at weekends and during peak periods, were affecting customers and creating additional manual work. It needed a reliable partner capable of handling greater volume without compromising service.

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The Solution

One integration. Thousands of reward possibilities.

My Staff Shop consolidated its gift card providers through a single contract and integration with Tillo’s API. This created a robust, reliable connection to more than 4,000 brands, giving its customers access to relevant rewards while simplifying the infrastructure behind its benefits offering.

Tillo’s platform supports immediate digital issuance, real-time reporting and a straightforward cancellation process. Combined with responsive account management and clear communication, the partnership has removed operational friction and given My Staff Shop greater confidence when promoting and delivering its full rewards offering.

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Making peak performance feel effortless

My Staff Shop can now enter its busiest periods knowing its platform can reliably handle large order volumes. Failed overnight and weekend API calls no longer leave the operations team resolving issues the following morning, enabling them to spend more time supporting customers and growing the business.

The Tillo Hub also makes orders easier to find, manage and cancel while providing useful information on promotions and new products. Together with responsive account support, this creates a more open, efficient and dependable partnership across operations and finance.

My Staff shop

Partnership Impact

What My Staff Shop and Tillo achieved together

By combining My Staff Shop’s employee-focused benefits offering with Tillo’s reliable API, platform and brand network, the partnership has created a more resilient and efficient way to deliver meaningful rewards at scale.

Best Q4 to date

A previously challenging peak period became seamless for operations and finance.

Zero downtime

A robust API provides uninterrupted service during periods of high demand.

4,000+ brands

One integration provides access to an extensive global reward network.

Immediate digital issuance

Digital gift cards can be distributed quickly and efficiently nationwide.

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